Refund, Cancellation & Withdrawal Policy

moonScan early access is sold in three plans:

• One month: €9.99, paid once. It does not renew.
• Monthly: €4.99 per month, renewing every month until you cancel.
• 12 months: €39 per year, renewing every 12 months until you cancel.

All prices are in euros and include VAT. Payments are processed by Stripe. The plan, price and billing period are shown again before you pay, and you receive a receipt by email.

If moonScan is not for you, ask for a refund within 14 days of your first payment for any plan and we refund that payment in full. You do not need to give a reason, and we do not deduct anything for the days you used.

We refund to the card or payment method you used, through Stripe, within 14 days of receiving your request. Your bank may take a few more days to show it. Your access ends when the refund is issued.

Later renewal payments are not covered by this promise. You can avoid them by cancelling before the renewal date (section 3). If a renewal charge was made in error, contact us and we will look at it.

Monthly and 12-month plans renew automatically at the end of each period until you cancel. You can cancel at any time:

• with Manage subscription at the bottom of the moonScan early-access page: enter the email you paid with and Stripe sends you a sign-in code;
• or by emailing erik@moonlightbrand.sk.

Cancelling stops future charges. You keep access until the end of the period you already paid for. Cancelling on its own does not refund the current period; for that, use the 14-day money back (section 2).

The one-month pass gives one month of access from the day you pay and then ends. There is nothing to cancel. When it ends you can switch to the monthly or 12-month plan.

If you are a consumer in the European Union, you have the right to withdraw from your contract within 14 days of the day it was concluded (the day you paid), without giving a reason.

moonScan access starts right after payment. Because our money-back promise covers the same 14 days and refunds the full amount, starting straight away does not reduce what you get back if you withdraw.

To withdraw, send us a clear statement before the 14 days end, using the button in section 5, an email, or the model form below. It is enough to send it before the deadline.

Use the button below. It opens an email to us with the details we need already listed. You can also write to erik@moonlightbrand.sk yourself.

Withdraw from contract here

Please include the email you paid with, the plan and the payment date. We confirm that we received your request by email.

A failed, limited or low-confidence scan does not by itself create a refund right, but the 14-day money back (section 2) applies whatever the reason.

moonScan may withhold results when scan quality is not sufficient. This protects you from misleading readings.

If we offer other paid features later, for example through an app store, their price, billing period and refund terms will be shown before you buy. App store purchases may also follow the store's own refund process.

Refund, withdrawal and cancellation requests: erik@moonlightbrand.sk